How to Contact Us
Our normal business hours are from 8 am to 5 pm. We are open over the lunch hour for customer convenience. When you call our number after 5 pm on weekdays, on weekends or holidays, you will get the NPPD after hours call center. To report any emergency or outage, there is a live person on duty at all times. You just need to dial our regular office phone (402) 764-4381 and they will take all the information needed to dispatch the linemen. Also, if you have a billing question or would like to make a payment arrangement, please leave a callback number. This information will be recorded and one of our customer service representatives will contact you the following business day.
Notice of Non-Discrimination
2020 Statement of Non-Discrimination
Polk County Rural Public Power District
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
- mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; - fax: (202) 690-7442; or
- email: program.intake@usda.gov.
This institution is an equal opportunity provider.
Philip L. Burke
GM/CEO
Polk County Rural Public Power District
Modified: 04/24/2020
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