Reliability of electrical service ranks high among Polk County Rural Public Power District priorities. When an outage does occur, please call our office:
Linemen are on call 24 hours a day, seven days a week.
Report all trouble calls or outages to:
SmartHub™
or
(402) 764-4381
or
Text OUT to (844) 961-2542
If you experience an outage or other service problems, there are a few steps you can follow to expedite the service call and restoration of power. Please have the following information available when reporting the service problem.
- Check your breakers or fuses.
- Check to see if your neighbors have power.
- Indicate your name or the name the account may be listed under.
- Give the account number as listed on your monthly statement.
- If you don’t have the account number available, you may get the meter serial number off the meter.
- Know the legal description or street address for the location of the service without power.
Outages cannot always be prevented. Storms, high winds, lightning, tree contact, animal contact, and vehicle accidents are among the most common causes of power outages. No matter how hard we work to keep outages to a minimum, the causes of some outages are beyond our control.
Voltage Fluctuations or Power Surges
There are many different reasons that voltage may fluctuate, either low or high, at your service. You may notice this by observing dimming or brighter than normal lighting or by noticing that electrical motors sound different.
Both low and high voltages can damage or destroy household appliances and electronic equipment. Lightning, birds, animals, auto accidents involving utility poles, and trees interfering with power lines and may cause these fluctuations.
If you notice any of these conditions or have any concerns, contact Polk County RPPD immediately at (402) 764-4381. Voltage fluctuation can damage or destroy electrical appliances or motors.