Billing – General
All customers will receive a statement for each service for the previous month’s service. Bills are typically calculated around the 20th of the month, which includes the usage from the 10th of the previous month through the 9th of the current month. All account balances are due by the 10th of the month.
Delinquent Accounts
When an account balance is not paid by the 10th of each month, a penalty will be assessed on any unpaid account, and a disconnect notice will be sent or emailed.
The disconnect notice will state the final payment date before the service is disconnected. If the account balance is not paid or the customer has not made a satisfactory payment arrangement, the service will be disconnected until payment is made in full.
If the disconnected account has a deposit on file that does not equal the current deposit requirements, the difference must be paid to equal the current level. For more information, view our Disconnection of Service policy.
Fees
- Penalty – $10.00 plus 1.5% of any unpaid amount
- Lineman Collection – $40.00 per trip
- Reconnect (during business hours) – $60.00
- Reconnect (Afterhours) – $100.00
- Non-Sufficient Fund Check – $35.00 per return
HIgh Bill Concerns
We encourage customers to contact us if they believe their usage isn’t consistent with what they believe it should be or have concerns regarding how much electricity a device uses. When you contact us, we look at several areas to determine if something is wrong and will assist with any questions.
Knowing how much electricity appliances use also helps. Information, including the wattage or voltage and amperage of the device, will need to be gathered when determining this. From there, simple math can calculate the estimated use of a properly working device.
Wattage – If the wattage can be found on the unit’s nameplate, simply divide that value by 1,000. This will give you the kWh, the unit we bill for. Then, multiply the kWh value by the cost per kWh on your electric rate. This answer is the cost to run that device for one hour. From there, multiply that answer by the number of hours in a day, week, or month that the unit runs to see the impact on your electric bill.
Should your device not display wattage on the nameplate but does display voltage and amperage, you can take the voltage value and multiply it by the amperage. The answer will give you the wattage of the unit. From there, use the same formula in the paragraph above to determine how much electricity the unit will use.
If you are unable to find any of the values, you can use some standard values of typical devices, which can be found on our Device Usage page.
Formulas
Volts X Amps = Watts
Watts / 1,000 = kWh
kWh x Cost per kWh = Cost to operate per hour.
In addition, when discussing high bill concerns, it’s important to remember that many other factors can be attributed to electric usage, such as time of day, weather, temperature, insulation values, and the age of equipment to name a few. Being aware of these factors will keep you informed and prepared.
Security Deposits
Polk County RPPD requires that all customers, new or existing, who request that service be changed to another name will sign and notarize an “Agreement for Service”.
All new and existing PCRPPD customers will go through a credit check to determine if a deposit is needed. A deposit will also be required if a customer has previously had service which was disconnected for non-payment.
| Residential Services Less than 10kVa/kW Greater than 10kVa/kW | $350.00 $450.00 |
| Small Commercial (25kVa to 100kVa) | Minimum of $350.00 |
| Large Commercial (100+ kVa) | Minimum of $500.00 |